Supporting Change Service Volunteer

  • Location:  TDAS office

  • Main Contact: TDAS Volunteer Coordinator

What do Trafford Domestic Abuse Services do?

Trafford Domestic Abuse Services (TDAS) is a registered charity offering support to individuals and families living or working in the Trafford area who are suffering or who have suffered domestic abuse. TDAS provides both intervention and prevention services and works in partnership with other voluntary organisations to support families across Greater Manchester. TDAS has a wide range of volunteering opportunities that people can get involved with. TDAS is extremely grateful for all of the time that volunteers give. There would be so much that wouldn’t be possible if not for the help and support of dedicated volunteers.



What you’ll be doing during your volunteering:

Volunteers will assist the staff in making calls to service users who have or are currently experiencing domestic abuse. We receive a high volume of calls from people who are experiencing domestic abuse and who would like to access support. We also receive calls from professionals referring service users into the services and from people who would like some information and advice on a specific situation.


Due to the extremely sensitive nature of the calls that we receive, TDAS’ staff members will continue to answer the incoming calls that come through to the office. Staff will then identify the service users and situations which require a call back and will allocate these to our volunteers.


There are a number of circumstances that Supporting Change Volunteers will contact individuals. These could include calling service users or other professionals such as social workers to source more information about a referral, calling service users on our waiting lists to invite them to one of our programmes or to confirm their place on an upcoming course. Volunteers may also call service users who have recently exited our services to see how they are and to complete evaluations on the support they received.


Receiving a phone call from a staff member or a volunteer can make a huge difference in a service user’s day as it can help people to feel supported, understood and listened to.

What specific tasks could you be involved in?

  • Providing emotional support and information in a non-judgemental and non-directive way to people who are experiencing or have been affected by domestic abuse.

  • Providing a safe space for people to talk and share their feelings.

  • Providing information to service users about TDAS’ services, the support available to them and signposting them to other relevant services if appropriate, such as local organisations, emergency services or social groups.

  • Assisting in taking referrals into our services for further support within TDAS.

  • Listening to and dealing with telephone messages.

  • Writing up notes about the telephone support provided on TDAS’ secure intranet.

  • Collecting regular feedback from service users to ensure the continued improvement of services and support offered by TDAS.

  • Informing the Co-ordinator if you have any concerns or if something doesn’t feel right about an individual or situation.

  • Being mindful of TDAS’ policies and procedures when volunteering.


Are there any specific skills or knowledge that volunteers need to have?

  • It would be highly beneficial if you have some prior experience or training in counselling, psychotherapy, support skills or psychology (this can be paid or voluntary experience).

  • We also highly value people’s personal experiences. However, we ask that volunteers have allowed themselves sufficient time to process their experiences and access support for themselves.

  • A basic understanding of domestic abuse, its effects on the victims, their families and the wider community.

  • A clear understanding of safeguarding adults, children and young people.

  • A clear understanding of professional boundaries, confidentiality and an awareness of GDPR.

  • A positive commitment to Equality and Diversity.

  • Empathic, good listener, approachable, reliable, trustworthy.

  • Confidence in using the phone and a computer, including programmes such as Microsoft Word, Outlook, the internet, etc.

Where you’ll be volunteering:

  • Volunteering will take place within the TDAS main office. Our address is: Gorse Hill Studios, Cavendish Road, Stretford, Manchester, M32 0PS. Telephone number: (0161) 872 7368. Email:

What are some of the benefits of volunteering for TDAS?

  • You will play a key part in helping service users break free from and recover from domestic abuse.

  • You will receive volunteer induction training and will be invited to attend group training sessions on domestic abuse.

  • Within reason, we can reimburse you for travel to and from your volunteering or placement (this will be discussed with the Volunteer Coordinator)

  • You will be a part of an amazing team of staff and volunteers who are passionate about supporting people experiencing domestic abuse.


Other information:

  • This volunteering opportunity is subject to positive references and may be subject to an enhanced DBS check.

  • Volunteers will have regular supervision and support sessions with the Volunteer Coordinator.

  • We will talk to you about our policies and procedures related to any tasks that you are doing. Volunteers should follow these policies in their volunteering and ask a staff member if they’re unsure.

  • We will talk to you about any health and safety risks relating to any tasks you are doing as we want to keep everyone safe.  Volunteers should consider the health and safety of themselves, TDAS staff, service users and the general public; and speak to a staff member if there are any health and safety concerns.

What’s next?

  • If you are interested in applying to volunteer with us, please visit our website and complete the Volunteer Application form, returning it to

  • Once we have received your email address we will get in contact with you as soon as we can to discuss volunteering at TDAS. If we feel that your application form aligns with some of our volunteering roles, we will invite you in for an informal interview.

  • Please feel free to give the team a call on 0161 872 7368 if you would like further information.