Volunteer Assistant Supporter 

  • Location:  Community locations within Trafford

  • Main Contact: TDAS Volunteer Coordinator


Trafford Domestic Abuse Services (TDAS) is a registered charity offering support to individuals and families living or working in the Trafford area who are suffering or who have suffered domestic abuse. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

Purpose of the role

To assist in the support delivered to the service users at our refuge accommodation.  

Main duties

  • Complement the support services offered to the Service Users by the Support Workers and the Children and Young Persons Support Workers.

  • Befriend and build relationship with the service users and provide emotional and practical support to service users

  • Take part in the delivery and minute taking at the residents meetings.

  • Accompany service users to appointments and support them in getting to know the local area

  • Distribute the service users post to residents

  • Report any repairs or issues within the properties to a staff member

  • Report back to the support workers, any issues raised by the service users

  • Any other reasonable duties outlined by the Volunteer Coordinator or staff

Experience/ Knowledge/ Qualifications

  • An understanding of domestic abuse, its effects on the victims, their families and the wider community

  • Clear understanding of safeguarding adults, children and young people

  • Clear understanding of professional boundaries, confidentiality and an awareness of GDPR

  • Positive commitment to Equality and Diversity

  • Empathic, good listener, approachable, reliable, trustworthy


  • This volunteering role will take place within the community in Trafford.

  • Volunteers will also be required to come to the TDAS Community Office. Our address is: Gorse Hill Studios, Cavendish Road, Stretford, Manchester, M32 0PS.


  • This volunteering role is subject to receiving satisfactory references as well as an enhanced DBS check.

  • Volunteers are responsible to the Volunteer Coordinator.

  • Volunteers are to ensure that all organisational policies and procedures are followed and adhered to appropriately.

  • Volunteers are expected to follow reporting procedures outlined by the Volunteer Coordinator and in line with Policy and Procedure; this applies to all concerns, incidents and anything relating to Adult and Child Protection/ Safeguarding.

  • Volunteers are expected to attend regular supervision meetings with the Volunteer Coordinator.

  • The health and safety of volunteers, staff and service users is paramount, and it is essential that volunteers take accountability of this when undertaking this role


  • Volunteers will be offered training, which is relevant to the volunteering role, which will be provided by the organisation. This may be in house training or through an external organisation.

  • Travel expenses from getting to and from TDAS will be reimbursed (within reason and agreed with the Volunteer Coordinator)

  • Ongoing personal development and training will be supported, encouraged and facilitated where possible.


How to apply

  • If you are interested in this role, please contact us for more information.

  • If you would like to apply for this role, please complete the application form and return it to: admin@tdas.org.uk