Volunteer Office Support

  • Location:  TDAS office

  • Main Contact: TDAS Volunteer Coordinator


Trafford Domestic Abuse Services (TDAS) is a registered charity offering support to individuals and families living or working in the Trafford area who are suffering or who have suffered domestic abuse. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

Purpose of the role

To provide office support for TDAS services and programmes.   




Complement the work undertaken by the Administrator and staff within the community office including:

  • Maintenance and development of data and information recording systems

  • Day to day office administration for the C.E.O, Services Manager and other staff as required

  • Distributing post and emails to relevant colleagues

  • Telephoning service users to invite them to appointments or programmes and passing on accurate messages to colleagues

  • To listen to and deal with telephone messages.

  • Collecting and collating information relevant to the organisation

  • Email and post TDAS service leaflets to agencies across Trafford

  • Archiving files

  • Supporting with TDAS’ social media accounts, such as Facebook, Instagram and Twitter

  • To work to promote and support the development of TDAS by being a positive ambassador at all times with colleagues, service users and external agencies

  • Phoning service users to obtain feedback on the support they have received from TDAS’s services and documenting appropriately

  • Participate in other organisational events/activities as agreed with the Volunteer Coordinator.

Experience/ Knowledge/ Qualifications

  • Good understanding and ability to use IT software packages including Microsoft Word, Excel, Power Point, etc.

  • Ability to use social media platforms such as Facebook, Instagram and Twitter

  • A general understanding of domestic abuse, its effects on the victims, their families and the wider community

  • An understanding of safeguarding adults, children and young people

  • Positive commitment to Equality and Diversity.

  • A clear understanding of professional boundaries, confidentiality and an awareness of GDPR


  • This volunteering role will be based at: TDAS, Gorse Hill Studios, Cavendish Road, Stretford, Manchester, M32 0PS. 


  • This volunteering role is subject to receiving satisfactory references and may require an enhanced DBS check.

  • Volunteers are responsible to the Volunteer Coordinator.

  • Volunteers are to ensure that all organisational policies and procedures are followed and adhered to appropriately.

  • Volunteers are expected to follow reporting procedures outlined by the Volunteer Coordinator and in line with Policy and Procedure; this applies to all concerns, incidents and anything relating to Adult and Child Protection/Safeguarding.

  • Volunteers are expected to attend regular supervision meetings with the Volunteer Coordinator.

  • The health and safety of volunteers, staff and service users is paramount, and it is essential that volunteers take accountability of this when undertaking this role


  • Volunteers will be offered training, which is relevant to the volunteering role, which will be provided by the organisation. This may be in house training or through an external organisation.

  • Travel expenses from getting to and from TDAS will be reimbursed (within reason and agreed with the Volunteer Coordinator)

  • Ongoing personal development and training will be supported, encouraged and facilitated where possible


How to apply

  • If you are interested in this role, please contact us for more information.

  • If you would like to apply for this role, please complete the application form and return it to: admin@tdas.org.uk