Volunteer Outreach Advocate

  • Location:  Community locations within Trafford

  • Main Contact: TDAS Volunteer Coordinator


Trafford Domestic Abuse Services (TDAS) is a registered charity offering support to individuals and families living or working in the Trafford area who are suffering or who have suffered domestic abuse. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

TDAS is launching a new Outreach Service for people who have experienced domestic abuse. Service users will be able to attend drop-in sessions with one of our specially trained Domestic Abuse Advisors in locations across the community of Trafford. Services users can access emotional support, information and advice. Once a service user has accessed the Outreach Service with one of TDAS’s Domestic Abuse Advisors and is ready to be signed off but still requires lower lever support, the Domestic Abuse Advisor will hand over the support to the Volunteer Outreach Advocate.  Volunteer Outreach Advocates will continue to provide support for service users with lower level needs.


Purpose of the role

Outreach Advocates will meet with service users who have experienced domestic abuse within the community to provide emotional support, information, and practical support. Outreach Advocates will support service users in recovering from domestic abuse.



  • To complement the work previously undertaken by the Outreach Domestic Abuse Advisor to support service users to achieve their goals.

  • To support service users to attend appointments where they may need advocacy and/or befriending.

  • To assist the service users with telephone calls, filling out forms, accessing relevant support services.

  • To offer ongoing practical and emotional support to all service users.

  • To promote and support the development of TDAS by being a positive ambassador at all times with volunteers, staff members, service users and external agencies.

  • To support the service users to get to know their local area and opportunities available to them, such as social groups or volunteering.

  • To signpost service users to local services and places of social activities.

  • Writing up notes about the support provided to the service users on TDAS’ secure intranet.

  • To participate in other organisational events/activities as agreed with the Volunteer Coordinator.


Experience/ Knowledge/ Qualifications:

  • Good understanding of domestic abuse, its effects on the victims, their families and the wider community

  • Clear understanding of safeguarding adults, children and young people

  • Clear understanding of professional boundaries, confidentiality and an awareness of GDPR

  • Positive commitment to Equality and Diversity

  • Empathic, good listener, approachable, reliable, trustworthy

  • Full clean driving licence and own car with business insurance is desirable but not essential.


Location of volunteering:

  • This volunteering role will take place within the community in Trafford.

  • Volunteers will also be required to come to the TDAS Community Office.  Our address is: Gorse Hill Studios, Cavendish Road, Stretford, Manchester M32 0PS.



  • This volunteering role is subject to receiving satisfactory references as well as an enhanced DBS check.

  • Volunteers are responsible to the Volunteer Coordinator.

  • Volunteers are to ensure that all organisational policies and procedures are followed and adhered to appropriately.

  • Volunteers are expected to follow reporting procedures outlined by the Volunteer Coordinator and in line with Policy and Procedure; this applies to all concerns, incidents and anything relating to Adult and Child Protection/ Safeguarding.

  • Volunteers are expected to attend regular supervision meetings with the Volunteer Coordinator.

  • The health and safety of volunteers, staff and service users is paramount, and it is essential that volunteers take accountability of this when undertaking this role



  • Volunteers will be offered training, which is relevant to the volunteering role, which will be provided by the organisation. This may be in house training or through an external organisation.

  • Travel expenses from getting to and from TDAS will be reimbursed (within reason and agreed with the Volunteer Coordinator)

  • Ongoing personal development and training will be supported, encouraged and facilitated where possible

How to apply

  • If you are interested in this role, please contact us for more information.

  • If you would like to apply for this role, please complete the application form and return it to: admin@tdas.org.uk