Support Line Domestic Abuse Advisor
Title: Support Line Domestic Abuse Advisor
Area: Community Team
Reporting to: Community Service Manager
All paid members of staff are accountable to the CEO, and ultimately the Trustees of TDAS
Place of work: Trafford – Hybrid
Hours of Work: 30 hours
Salary/scale: Starting £21, 485 (£26,499 FTE)
Benefits:
A generous package including 34 days holiday per year (Pro rata) inclusive of bank holidays (FTE), extra holidays, for long service, Employee pension scheme with employer contribution (after 3 months of employment), Cycle2work Scheme, Life assurance benefit, 365 days a year Employee Assistance Programme
Closing Date: 09:00am Thursday 14th August 2025
Date of Interview: Tuesday 19th August & Wednesday 20th August 2025
This post is subject to DBS disclosure scheme
Background
Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and also provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.
TDAS Values
Innovative: introduce new ideas, are creative and foreword thinking.
Collaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose
Openness: create an open culture, provide transparent reporting, good fundraising and governance.
Person centred: provide coordinated, personalized and enabling services to everyone
Empowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.
Purpose of the role
To provide advice, support and information to adults contacting TDAS via telephone and online services.
You will work as part of a skilled, multi-disciplinary staff team and must be approachable and highly motivated in supporting and encouraging people experiencing domestic violence/abuse, using a trauma informed approach to make informed choices to determine their own future.
Application Criteria and Process
Minimum of 12 months experience of working with adults in a domestic abuse or equivalent setting
Experience of working with adults in a crisis situation, demonstrating strong crisis management skills and ability to cope under pressure.
Knowledge and understanding of the effects of domestic abuse on adults, children and young people and relevant legislation
In depth understanding of safeguarding adults and Child protection
Equality issues and marginalisation of various groups and communities
The roles and responsibilities of statutory organisations in relation to DA
Working knowledge of all relevant Policy and Procedures e.g. risk assessment, support planning and delivery of person-centred services, Health & Safety requirements
Knowledge of appropriate assessments related to supporting adults
This post is subject to an enhanced DBS.
Applicants with minimum qualifications and experience will only be considered. Please do not send CVs, as they will not be processed.
No agencies please.
For further information please contact hayley.jones@tdas.org.uk Tel: 0161 872 7368 An application pack is available to download from www.tdas.org.uk
We explicitly encourage those with diverse characteristics to apply as we believe that having an inclusive and diverse team leads to better decision making by bringing challenge and perspectives from all of society.
We want to make sure the recruitment process in this search is as accessible for you as possible and can offer adjustments due to difference, condition or disability doing our best to accommodate any adjustments that you may need.