OVERVIEW OF SERVICE DELIVERY DURING COVID 19

During Covid-19 TDAS are prioritising the safety and support of anybody who is experiencing domestic abuse.

We are constantly reviewing service delivery to provide a service that is as flexible possible for those in need during this extremely critical period.

Our current service offer is as follows:

We are operating a call back telephone service for anybody who is in need of support.  A voice message or text message containing the person’s name, number and a safe time to call must be left to ensure that the person receives the call back.

The number is : 07534 066 029

Emails can also be sent to

We aim to provide a call back within 24 working hours to assess needs and support.

For Refuge enquires please contact: 07845 443 840

TDAS are available to provide support between 9am and 5pm.

7pm and 9pm can be available at the client’s request.

We are offering support via phone, text, email, social media, and video chat.

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Our referrals process is unaffected; please download, complete and return the appropriate form or click here

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We are using this  COVID-19 screening tool prior to any face to face contact and we are working closely with our colleagues in Trafford to ensure that we support contact tracing efforts .  Please contact us  if you require more information. 

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Community Service

Callback service -

A Domestic Abuse Advisor will conduct a needs assessment with the client and assess risk. If risk is deemed as high they will be referred to MARAC and one of the TDAS IDVA’S will support to deescalate the risk.

For those scoring below the MARAC threshold but still in need of safety and support, an Outreach Worker will be allocated to them and the necessary support put in place.

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Accommodation Service

We continue to provide refuge provision and have applied social distancing within our shared accommodation units. Please contact the refuge on 07845 443 840 for further information.

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Children and Young Peoples (CYP) Service

If you have a child or family in need of support, TDAS continue to provide this service which is as follows:

• CYP Workers currently working via zoom/video media to hold support sessions with older CYP

• CYP Workers have devised activity packs for children – liaising with parents where possible  

• CYP Workers attending schools where vulnerable children still attend to offer support

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Keep Updated

We regularly update the TDAS website with new information and changes to service delivery.  We provide regular  updates via social media.

Please click on the links below:

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TDAS Supported by Global's Make Some Noise Emergency Appeal

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Global’s Make Some Noise Emergency Appeal is supporting small UK charities particularly affected by Covid 19.  TDAS has dealt with an unprecedented volume of calls during the pandemic.    

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We featured on LBC radio where Vicky, a domestic abuse advisor at TDAS, reflects on her own experience of domestic abuse and how victims during lockdown have found it even harder than usual to flee and to access the support they need.  TDAS has responded creatively to ensure individuals receive the support they need.

Click below to listen. 

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Other Information and Guidance 

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Guidance Document for Schools and Professionals (click here)

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TDAS Bulletin Document for Trafford Police Force (click here)

TDAS Guidance Document for Health (click here)

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TDAS Domestic Abuse Safety Plan Specific to Covid 19 (click here)

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